Refund&Returns Policy

Return conditions:


If the product(CarPlay Android Auto) has any unsolvable technical problems, please email sales@canstartech.com within 2 years(subject to logistics display delivery) after receiving the goods for instructions on how to return product (CarPlay Android Auto) for a full refund or exchange or maintain. Our products support 30 days return, 6 months replacement and free maintenance service within 1 year .Some products (CarPlay Android Auto) only provide 1 year maintenance service, please refer to the product page for details.
Note: For orders over 30 days, we do not provide refund service. But you can replace it.

Return address:

A2-503 BaoZhuGe DongDouMingZhu Building ,NanLang ,ZhongShan City,GuangDong,China

Postcode : 548251

Tel:+86 15089910600

Note: Products (CarPlay Android Auto) should be returned to our specified warehouse. We will not refund you if you send back to another location without permission.So please contact us before preparing to return or replace the product.

Please check the address with us again before returning the package.

Return cost: The cost of returning the product shall be borne by the buyer.

Refund time:
If you need a refund, then we will process the refund for you within 7 working days after receiving your returned(The refund will arrive in your original payment account). Please keep in touch with us.
If you need to replace the product, then we will confirm the address with you after receiving the returned, and send you a brand new product within 2-3 working days, you do not need to bear any other costs.

Other charges:There are no ohter charges

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item (CarPlay Android Auto) . We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@canstartech.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@canstartech.com item to: A2-503 BaoZhuGe DongDouMingZhu Building ,NanLang ,ZhongShan City,GuangDong,China.

Shipping returns

To return your product, you should mail your product to: sales@canstartech.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@canstartech.com for questions related to refunds and returns.